Privacy Notice | DQuarters

We are committed to protecting and respecting your privacy. This Privacy Notice (the “Notice”) governs the collection and use of personal data by TECOM Group PJSC.

It explains how and why we use your personal data and applies to the personal data that you provide us directly, or which we may obtain from other sources.

We may use your personal data for any of the purposes described in this Notice, or as otherwise stated at the point of collection.

References to "our", "us" or "we" within this Notice are to TECOM Group PJSC, P.O. Box: 73000 Dubai, United Arab Emirates, privacyoffice@dubaiholding.com.

We process different categories of personal data to enable us to provide services to you, as further described below:

Contact Details: Includes, but is not limited to, home address, home / personal mobile number and personal email address, emergency contact number.

Identification data: Includes but is not limited to name, your photo, citizenship, nationality, passport data, Visa information, drivers' licence information, the resident country`s ID, marriage certificate, birth certificate and education certificates, national/social insurance number (if applicable), health insurance, government retirement plan information and tax reference/ID (if applicable).

Special categories of data: Includes data that reveals the following about a data subjects: racial or ethnic origin, political opinions, religious and philosophical beliefs, trade union membership, genetic data, biometric data for the purpose of uniquely identifying a natural person, and data concerning health.

Web Data: Includes, but is not limited to, cookies, user activity logs, and website visitor interaction data.

Financial Data: Includes, but is not limited to, card details and bank details.

Other Personal Information: Includes but is not limited to date and place of birth, emergency contact details (if applicable), gender and marital status.

The reason these categories of personal data are processed, along with our lawful basis for doing so, are set out in the table below:

‍Personal Data Directly Obtained from You

Description of Processing	Purpose for Processing	Category of Personal Data	Lawful Basis
Asset Management Operations
We process your personal data for marketing purposes, such as personalising offers for you, as well as for analytics purposes.	Advertising / Marketing Services, Analytic Services	Identification Data, Contact Details, Web Data, Other Personal Information	As appropriate we will process your personal data in reliance upon consent provided, or for our legitimate interest.
We manage your personal data related to customer management and vendor evaluation for events and partnerships.	Operations, Business Development	Identification Data, Contact Details, Financial Data, Other Personal Information	We process personal data in line with our contractual obligations. Where applicable, we may also rely upon your consent to do so.
We process your personal data for retail operations including management of retail assets, promotional activities, security, sub-contracting, retail leasing and sponsorship.	Operations, Advertising / Marketing Services	Identification Data, Contact Details, Financial Data, Other Personal Information	We rely upon legitimate interest to process your personal data.
We process your personal data for customer services and partner relationship management.	Customer Service	Identification Data, Contact Details, Financial Data, Other Personal Information	We process personal data in line with our contractual obligations.
We process your personal data related to issuance and renewal of leases.	Tenant Management	Identification Data, Contact Details, Financial Data	We process personal data in line with our contractual obligations.
We process your personal data related to master planning of land assets and project management.	Governance	Identification Data, Contact Details	We process personal data in line with our contractual obligations.
We process your personal data for dispute management and relevant escalation where necessary.	Litigation & Disputes	Identification Data, Contact Details, Other Personal Information	We process personal data in line with our contractual obligations. Where applicable, we may also rely upon our legal obligation to do so.
We process your personal data to manage residential leasing operations.	Operations	Identification Data, Contact Details, Financial Data	We process personal data in line with our contractual obligations.
Working with Third Parties
We process your personal data for all government and visa related services.	Supporting Service	Identification Data, Contact Details, Financial Data, Other Personal Information	We process personal data in line with our contractual obligations.
We process your personal data for all company establishment related services.	Supporting Service	Identification Data, Contact Details, Financial Data	We process personal data in line with our contractual obligations.
We process your personal data to manage client relations and facilitate set up of relevant business licenses.	Customer Service	Identification Data, Contact Details, Financial Data	We process personal data in line with our contractual obligations.
Internal Business Operations
We process your personal data for procurement purposes, such as vendor management and contract management.	Supporting Service	Identification Data, Contact Details, Financial Data	We process personal data in line with our contractual obligations.
We process your personal data for invoicing purposes.	Account Management	Identification Data, Contact Details, Financial Data	We process your personal data in line with our contractual obligations. We may also rely upon legal obligation where we are required to do so.
For management and audit of our business operations including accounting.	Financial Management, Audit Purposes	Identification Data, Contact Details, Financial Data	We rely upon legitimate interest to process your personal data.
We process your personal data in order to comply with legal requirements and exercise or defend legal claims.	Litigation & Disputes	Identification Data, Contact Details, Financial Data, Other Personal Information	We rely upon legitimate interest to process your personal data. We may also rely upon legal obligation where we are required to do so.
We process your personal data for security purposes, and to ensure secure backup and archival of IT Systems.	Security Purposes	Identification Data, Contact Details, Financial Data, Web Data, Other Personal Information	We rely upon legitimate interest to process your personal data.
We process your personal data for application management and support purposes, and to respond to customer requests.	Security Purposes	Identification Data, Contact Details, Web Data	We rely upon legitimate interest t to process your personal data.
Process personal data in relation to the usage of Wi-Fi services provided at our locations.	Security Purposes	Identification Data, Contact Details	We rely upon legitimate interest to process your personal data.
We process your personal data for management of call center queries and related activities.	Customer Service	Identification Data, Contact Details, Other Personal Information	We rely upon legitimate interest to process your personal data.
We process your personal data in order to provide medical care where required. This includes COVID-19 processes and procedures	Operations	Identification Data, Contact Details, Other Personal Information	We process personal data in line with our legal obligations.
We process your personal data for sales operations including building relationships through leads and on boarding new customers.	Business Development	Identification Data, Contact Details, Financial Data	We rely upon legitimate interest to process your personal data.
We process your personal data for market research purposes.	Strategy	Identification Data, Contact Details	We rely upon legitimate interest to process your personal data.
We process your personal data in line with our corporate social responsibility commitments.	Corporate Social Responsibility	Identification Data, Contact Details	We rely upon legitimate interest to process your personal data.

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Personal Data Indirectly Obtained from Others

To the extent necessary, we will also receive your personal data from other entities within the Dubai Holding LLC group of companies, including the DHAM LLC’s subsidiaries and holding companies.

Legitimate Interest

Where we rely upon legitimate interest as a lawful basis, we have balanced your rights and freedoms against our interests, or those of any third parties, and determined your rights are not infringed. Legitimate Interest is where your personal data is processed for either our own interests or the interests of third parties. This can include commercial interests, individual interests, or broader societal benefits.

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Category of Third-Party	Purpose for Disclosure
Legal and Professional Advisers	Audits, Invoicing, Legal Requirements, Transaction processing
Finance, Insurance and Credit Providers	Invoicing, Payment Processing, Insurance, Valuation
Government Bodies, Regulators	Audits, Customer Queries, Invoicing, Legal Requirements, Improving our Service, Progress the Transaction
IT, Digital, Technology and Telecoms	Audits, Customer Queries, Application Security and Support, Improving our Service

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